Cancellation policy

Subscription & Cancellation Policy

Good Coffee subscriptions deliver freshly roasted coffee to your door on a schedule you choose. Here’s how they work.

Signing up

Choose a subscription-eligible coffee, select Subscribe & Save, then choose your bag size and delivery frequency: every 1, 2, 3, or 4 weeks. Subscribers save 5% on every order compared to the one-time price.

Subscriptions are available for Spectrum Blend, Roasters Choice, Crisp & Refreshing, Rich & Comforting, and Decaf.

Billing & renewal

Your subscription renews automatically at the frequency you select. Your payment method is charged when each order is created, and the order goes straight into our roast queue. Subscription prices don’t include taxes or shipping; those are calculated at checkout based on your address and order total.

If a payment doesn’t go through, we’ll email you and try again. If it still fails after three attempts, your subscription will pause until you update your payment method.

If we change the price of a coffee you subscribe to, we’ll email you before your next order so you can decide what to do.

Managing your subscription

Log in to your account and go to Manage Subscriptions. From there, you can:

  • Switch coffees, bag size, or quantity
  • Change your delivery frequency
  • Skip an upcoming order
  • Choose a specific future ship date
  • Update your shipping address or payment method
  • Pause or cancel your subscription

We’ll send a reminder email 3–4 days before each order processes so you have time to make changes.

When changes take effect

Skips, swaps, pauses, and cancellations must be made before your next order processes. Once an order has been created, it’s already headed to the roaster and will ship as scheduled. Changes made after that point will apply to your following order.

Pausing & cancelling

You can pause or cancel anytime. There’s no minimum commitment or cancellation fee. Cancelling stops all future orders and charges, but doesn’t refund orders that have already been processed. You’re welcome back whenever you like: log in and reactivate, or start a new subscription.

Rotating subscriptions

Roasters Choice, Crisp & Refreshing, and Rich & Comforting rotate with the seasons. Our roasting team chooses a coffee for each shipment to fit that flavor profile, so what you receive will change over time. If a coffee sells out before your order ships, we’ll substitute a comparable coffee of equal or greater value from the same profile.

Discounts & promo codes

Subscribe & Save pricing is applied automatically. Subscription pricing is intended for individual customers. Wholesale pricing is available separately through our Wholesale program.

Shipping

Subscription orders follow the same roast-to-order schedule as every other order: orders that process by end of day Sunday ship Tuesday, and orders that process by end of day Tuesday ship Thursday. See our Shipping Policy for details, rates, and free shipping thresholds.

Questions

Use our contact form. We’re happy to help with any subscription change you can’t make yourself.