Shipping policy
Shipping Policy
Every bag of Good Coffee is roasted to order at our roastery in Troutdale, Oregon, then shipped fresh. Here’s what to expect once you order.
Roast & ship schedule
We roast and ship twice a week. Your ship day depends on when your order comes in:
| Order placed by | Roasted & shipped |
|---|---|
| End of day Sunday (Pacific) | Tuesday |
| End of day Tuesday (Pacific) | Thursday |
In plain terms: order Wednesday through Sunday and your coffee ships Tuesday. Order Monday or Tuesday and it ships Thursday. The same schedule applies to subscription orders, which enter the queue the day they process.
A holiday when UPS and USPS aren’t running may delay shipping. When that happens, we ship on the next business day.
Shipping rates
- Free shipping on all 1 lb and 5 lb bags of coffee
- Free shipping on orders over $30
- For all other orders, shipping is calculated at checkout based on weight and destination
Carriers & delivery times
We ship with UPS and USPS and choose the best option for your address. Most orders arrive within 2–5 business days after shipping. The Pacific Northwest usually receives coffee in a day or two; the East Coast takes a bit longer. You’ll get a tracking number by email as soon as your label is created.
Where we ship
We currently ship to [all 50 US states / the contiguous US]. We can ship to PO boxes and APO/FPO addresses via USPS.
Merch
Merch ships on the same twice-weekly schedule. If your order includes both coffee and merch, everything ships together.
Address changes
Please double-check your address at checkout. If you need to change it, email us right away and we’ll update it if the order hasn’t shipped. Once a package is with the carrier, we can’t redirect it. Packages returned to us because of an incomplete or incorrect address can be reshipped for the cost of shipping.
Lost, delayed, or damaged packages
If tracking shows your package was delivered but you can’t find it, check with neighbors, your building’s mailroom, or the front desk, and give it 24–48 hours. Carriers sometimes mark packages delivered a little early. If it’s still missing after that, email us within 7 days of the delivery date and we’ll work with the carrier on a replacement or a claim.
If your coffee arrives damaged, send us a photo within 7 days and we’ll make it right.
Freshness
Your coffee ships within a day or two of roasting. For the best cup, brew it within 4–6 weeks of the roast date on the bag.
Questions
Use the contact form.