Shipping policy

Shipping Policy

Every bag of Good Coffee is roasted to order at our roastery in Troutdale, Oregon, then shipped fresh. Here's what to expect once you order.

Roast & ship schedule

We roast & ship twice a week. Your ship day depends on when your order comes in:

Order placed by

Roasted & shipped

End of day Sunday (Pacific)

Tuesday

End of day Tuesday (Pacific)

Thursday

In plain terms: order Wednesday through Sunday & your coffee ships Tuesday. Order Monday or Tuesday & it ships Thursday. The same schedule applies to subscription orders, which enter the queue the day they process.

The one thing that can push this back is a holiday when UPS & USPS aren't running. When that happens, we ship on the next business day.

Shipping rates

  • Free shipping on all 1 lb & 5 lb bags of coffee

  • Free shipping on orders over $30 

  • All other orders: shipping is calculated at checkout based on weight & destination 

Carriers & delivery times

We ship with UPS & USPS and pick the best option for your address. Most orders arrive within 2 to 5 business days of shipping. The Pacific Northwest usually sees coffee in a day or two; the East Coast takes a bit longer. You'll get a tracking number by email as soon as your label is created.

Where we ship

We currently ship to [all 50 US states / the contiguous US]. We can ship to PO boxes & APO/FPO addresses via USPS. 

Merch

Merch ships on the same twice-weekly schedule. If your order includes both coffee & merch, everything ships together. 

Address changes

Please double-check your address at checkout. If you need to change it, email us right away & we'll update it if the order hasn't shipped. Once a package is with the carrier we can't redirect it. Packages returned to us because of an incomplete or incorrect address can be reshipped for the cost of shipping.

Lost, delayed or damaged packages

If tracking shows your package was delivered but you can't find it, check with neighbors, your building's mailroom or the front desk, and give it 24 to 48 hours. Carriers sometimes mark packages delivered a little early. If it's still missing after that, email us within 7 days of the delivery date & we'll work with the carrier on a replacement or a claim.

If your coffee arrives damaged, send us a photo within 7 days & we'll make it right.

Freshness

Your coffee ships within a day or two of roasting. For the best cup, brew it within 4 to 6 weeks of the roast date on the bag.

Questions

Use the contact form at goodwith.us/pages/contact-us.